Opinion Exchange: overview

What is Opinion Exchange?

Opinion Exchange is open to anyone to share their thoughts on a variety of topics through features such as online surveys and polls through to telephone surveys, product testing, and focus group participation. Your opinions will help to shape the products and services offered by our clients, and on most occasions, you will get paid for taking part in the research. Incentives earned are redeemable via PayPal.

Can anyone join Opinion Exchange?

Yes! We're keen to hear from anyone based in the UK who has an opinion. To participate, you need to be 16 years old or over.

How do I join Opinion Exchange?

To join, simply click Sign up. Once registered and after confirming your email address, please log in and proceed to complete the profiling survey located under the "Profile" tab. Providing us with more information about you increases the likelihood of being contacted for future research tasks.

Rest assured, all details collected will be used strictly for legitimate market research purposes and not for sales or marketing. Upon completing the profiling survey, you'll be fully registered and eligible to participate in our research projects.

We'll notify you via email whenever a relevant survey becomes available for completion. Alternatively, you can check the "Surveys" section of the site to view any outstanding invitations you may have.

Is registration free?

Absolutely! Participation doesn't cost anything at all. In fact, Opinion Exchange provides incentives for most research tasks.

Can I create more than one account?

We're afraid not. We reward our members for taking part in surveys, but we ask our members to be honest. Our systems identify multiple account entries and prevent multiple participation in surveys. We also undertake quality checks of completed surveys before allocating rewards. Members who do not abide by these basic and simple rules risk having their accounts deleted, and forfeiting being paid. People who join Opinion Exchange must accept these terms and conditions when they join.

Participating in paid research opportunities

How often will I receive research opportunities?

Opportunities to participate may vary, but we strive to provide you with as many research opportunities as possible. Please ensure your Profile information is up to date by logging into your account and accessing the "Profile" tab. The more up-to-date information we have in your profile, the more opportunities we can hopefully send your way.

What types of research opportunities may be available to me?

You may have access to a variety of research opportunities, including online surveys, telephone interviews, online and offline focus groups, one-on-one interviews, product testing, and more. The possibilities are diverse, ensuring there's something suitable for everyone's preferences and interests. Each approach includes a different incentive – some focus groups can be up to £150.00 for attending!

What type of topics will be covered?

We cover the full range of industries, meaning surveys could be about anything from clothing or retail, to snacking, saving, sport and exercise or politics! Many of our surveys are open to all members, although in some cases we may only wish to speak to specific groups – such as Teachers or Nurses for instance – so make sure you keep your profile up to date to ensure you get all the invitations that are relevant to you!

Do I have to participate in every research opportunity?

Participation in research opportunities is entirely voluntary. You are not obligated to participate in every opportunity that comes your way. You have the freedom to choose which research tasks you'd like to engage in based on your availability, interests, and preferences.

How can I participate in more research opportunities?

You will only be able to participate in research opportunities when you are invited, but we will make every effort to invite you as regularly as possible. Keeping your profile up to date ensures we have accurate information to better target invitations to research opportunities. Additionally, from time to time, we may send you reminders via email to review and update certain information we have on file, such as your address or employment status, to ensure it remains accurate.

Incentives & rewards

How do I earn rewards?

Almost all research tasks, such as surveys, focus groups, interviews, and others, are incentivised. The incentive for each task will be clearly displayed on the survey invitation email. Moreover, you can view your total rewards earned to date in your Opinion Exchange profile when logged in. Please note that all incentives are redeemable via PayPal.

Why is my incentive not shown in my Opinion Exchange account?

If your incentive is not showing in your Opinion Exchange account, please note that we always strive to process incentives as promptly as possible. However, it may take up to 10 working days for them to appear in your account. If this time has passed and you still don't see your incentive, please don't hesitate to contact us via the ‘Contact us’ page. We'll be happy to assist you further.

Do I need to have a PayPal account to redeem my rewards?

Yes, you will need to have a PayPal account to redeem your rewards. Ideally, the email address associated with your PayPal account should match the one used for your Opinion Exchange account. In the future, we may consider other payment methods, but for the time being, this is the only option.

When can I redeem my rewards into my PayPal account?

You can redeem your rewards into your PayPal account once you have reached £5 credit in your account.

How do I redeem my incentives into PayPal?

To redeem your incentives into PayPal, sign into your Opinion Exchange account and click on "Rewards." Your balance will be displayed here. You will find the ‘Redeem to PayPal’ button on this page. If you cannot see this button due to browser restrictions, simply click on the following link: Redeem to PayPal.

You will need to have obtained a minimum of £5 credit in order to redeem it into PayPal. Ideally, the email address associated with your PayPal account should match the one used for your Opinion Exchange account.

After clicking the 'Redeem to PayPal' button, you'll be directed to a screen showcasing transferable amounts. These range from £5 to £200. Please note that transfers can only be made in the preset denominations displayed, which include:

  • £5
  • £10
  • £20
  • £50
  • £100
  • £200

What is the estimated timeframe for the funds to be deposited into my PayPal account?

While our goal is to process incentives promptly, please be aware that it may take up to 72 hours for your rewards to reflect in your PayPal account. You will receive updates on the status of your redemption via the 'Rewards' tab.

Upon requesting a redemption to PayPal, the following status updates will be provided:

  • Pending Approval: This indicates that we've received your request to transfer your funds to PayPal.
  • Processing: Once approved, this status will briefly appear while the system prepares to transfer the funds to PayPal.
  • Completed: You'll receive an email notification from PayPal confirming the arrival of your funds.
  • Failed: In the unlikely event of a failure, this message will be displayed. Rest assured, in such cases, your funds will automatically be reset back to your Opinion Exchange account.

Account & profile

How do I change my details after registering?

You will need to log in and then click on the "Account" tab - within this section, you can update your name and email address.

If you would like to update profile information, such as address, job status etc please click on the "Profile" tab and update the Opinion Exchange profiling survey. If you need help changing your profile, please get in touch with us via the contact form.

How do I change my password?

Once you are logged in, select the small arrow next to your name. Here you will be given the option to “Change Password”.

Can I leave Opinion Exchange at any time?

Although we would be sad to see you go, you are under no obligation to stay with Opinion Exchange any longer than you wish to. To close your account please log into your account – click on the "Accounts" tab and click on "I want to close my account" which is displayed at the bottom of the screen.

Why has my account been suspended?

Your account will be suspended if we identify suspicious activity.
Reasons for this may include multiple accounts from the same device which has been flagged as a concern to us. If your account has been suspended and you believe this is incorrect, please email suspension@OpinionExchange.co.uk


Is the information I give you safe?

We take your privacy as seriously as you do. Opinion Exchange is operated by DJS Research Ltd, a Market Research Society Company Partner, registered with the ICO. We will use your data in accordance with our privacy policy which you can find here.

Will I receive emails from third parties?

Absolutely not. Opinion Exchange is purely about market research and has nothing to do with sales and marketing. We pride ourselves on this and we will never use your data in this way.

How can I cancel my membership?

We hope you stay with us, but if you no longer want to participate in our research you are free to deactivate your account at any time. You can deactivate your account yourself by clicking on the “I want to leave Opinion Exchange” link on the “My profile” page when you are logged in. Please note that if you deactivate your account, any reward points that have been accumulated will not be paid and, if you subsequently rejoin the panel at a later date, the rewards accumulated previously would not be carried forward into a new account.

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